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1601 N Elm Pl, Broken Arrow, Oklahoma 74012 Directions
Service: (844) 832-4760
Parts: (844) 832-4760
Ferguson Superstore - Service Center
Broken Arrow, OK
This rating includes all reviews, with more weight given to recent reviews.
3.9
44 Reviews
Call Service Center (918) 258-1800
3.9
44 Reviews
Write a review
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Ferguson Buick GMC Kia Subaru Hours Hours
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
44 Reviews of Ferguson Superstore - Service Center
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June 18, 2024
SERVICE VISIT
Bout got a 2017 mustang and when I went to pick it up they said the rear camera had quit working and they were going to have to take it to ford to fix. They made appointment to take to ford for June the they said the rear camera had quit working and they were going to have to take it to ford to fix. They made appointment to take to ford for June the 17th at 9am. I took the car in few days before due to having to work that day. On Tue the 18th they called and said that the car had to be sent to ford to be fixed. Need to say I’m highly upset at this point!!!! We shall see how they take care of this situation!!! More
by jmullins2561
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Helpful 0
June 03, 2024
SERVICE VISIT
My dealer King had the best customer service, and friendly experience anyone could ask for. friendly experience anyone could ask for. More
by derekarnold4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : King Williams
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Helpful 0
May 30, 2024
SERVICE VISIT
Nick is great! Set up appointment to get work done on my truck. Helped me understand the many functions of my truck. Set up appointment to get work done on my truck. Helped me understand the many functions of my truck. More
by R103008s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mastro, Bryce Lawson
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Helpful 0
April 26, 2024
SERVICE VISIT
Service is our big driver for choosing a dealer. Ferguson GMC has been exceptional for the 3 GMC vehicles we have purchased previously. Ferguson GMC has been exceptional for the 3 GMC vehicles we have purchased previously. More
by Norborn53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 26, 2024
SERVICE VISIT
We just paid 600$ to have a door handle fixed which took four months. They did a check to make sure the car was running OK and said it was. By the time he got the car home it would not excelerate properly. four months. They did a check to make sure the car was running OK and said it was. By the time he got the car home it would not excelerate properly. We called for an appointment and they said they could not do it until May! Never, never buy a car there. I know we won't. Terrible service. Pamela Curtis wife of Larry. More
by pamwilcurtis
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Helpful 1
December 18, 2023
SERVICE VISIT
Didn't fix my problem. I have to call onstar. Waited 2 hours for them to tell me that I have to call onstar. Waited 2 hours for them to tell me that More
by caliberwelding
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Helpful 0
December 02, 2023
SERVICE VISIT
I feel I received a good deal. Sales and finance people were very helpful and professional. Sales and finance people were very helpful and professional. More
by janbrennan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Sanko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Coyer
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November 01, 2023
SERVICE VISIT
This is my third Subaru purchased from this dealership. Trust in the service department has always sealed the deal Trust in the service department has always sealed the deal More
by wentz28jwn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie Ashworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 01, 2023
SERVICE VISIT
Run by liars and thieves. Bought a 2023 Sportage from them 3 months ago. It has spent nearly two of those 3 months collecting dust in the service department over a CHECK ENGIN Bought a 2023 Sportage from them 3 months ago. It has spent nearly two of those 3 months collecting dust in the service department over a CHECK ENGINE LIGHT. Was lied to over and over. I have made two $550 ($1100) car payments and have barely been able to enjoy my new vehicle. My KIA app says my car has not even been started in the past 20 days (August 11 to August 31), but Kevin Lindsay the service manager says they have been running all sorts of tests? When challenged he cannot recall the tests and the technician that performed the tests is conveniently unavailable. What Kevin Lindsay, or the last service manager that started this nightmare (I forget his name), does not know is that I am formerly a KIA elite certified service advisor. The policy even 7 years ago was that any tech that touches a car must be punched in on it. Then the tech must log (in the greatest detail possible) anything he does or tests? Why? Why would they not just blow off procedure and go rogue? I will tell you BECAUSE EVERY EMPLOYED PERSON I HAVE EVER MET LIKES TO GET PAID FOR THIER JOB! That's right folks, if the tech does not log the work (even the troubleshooting) he does not get paid. According to Kevin Lindsay his techs work for free and do not follow KIA Certified Technician procedure. That is why he cannot pull up the work order (if there even is one) and see when, who, how and what has been done to my car. He must rely on these disappearing techs that are doing charity work and memorize all vehicles vin numbers, diagnostics, parts and repairs. Leaving poor Kevin Lindsay helpless against mean old customers that have the nerve to want to know what is going on with their very expensive brand new cars. No one else at the dealership seems to care either. "JUST SIGN HERE, GIVE US YOUR MONEY AND DON'T BOTHER US ANYMORE!" They should put that little slogan in their ads. It would be the first honest words that I have heard spoken on behalf of these crooks. ANYWAY! IF YOU ARE LOOKING TO BUY OR SERVICE (UNFORTUNATELY I HAVE HAD THE DISPLEASURE OF DOING BOTH) A KIA RUN AS FAR AWAY FROM THIS PLACE AS POSSIBLE. They do not care about you or how much they take away from you and your family. We are just another number on the board to them. Beyond that we are on our own. I wish I had never met these horrible people. It took several visits and phone calls for them to even get my name right! No apologies for it. Only Kevin Lindsay asking, in a very condescending manner, "WHY would YOU put YOUR car in your WIFE's name?!?" Unreal. We are married and share cars Kevin. It's a radical concept, I know. The one she drives the most is in my name. Would you like to call Don Thornton Cadillac and launch an investigation over there too? You could be busting our big scam wide open! How about you just do your own job. Give me back my car (in working order) or give me back my money. More
by Swsbodyshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Lindsay
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Helpful 0
July 08, 2023
SERVICE VISIT
I bought my first car here in 2008 and I would not go anywhere else. They are the best! anywhere else. They are the best! More
by Maria.alcalde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Praiswater
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 0
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